399bet8 takes your personal data seriously. This policy explains in plain language what information is collected, why it is collected, and how it is kept secure.
To create an account and use services on 399bet8, you are required to provide certain information. This information falls into two categories: directly provided information and automatically collected information.
When you register on 399bet8 or use our services, we collect the following information:
When you use the 399bet8 website or app, certain information is collected automatically. This data is used to improve platform security and performance:
Our commitment to transparency: 399bet8 only collects information that is genuinely necessary for operating the service, ensuring security, and meeting legal obligations. Collecting unnecessary data goes against our principles.
399bet8 uses your data only for specific, limited purposes. We never use your information for anything you have not authorised.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile | Contractual Necessity |
| Payment Processing | Payment details, transaction history | Contractual Necessity |
| Age & Identity Verification (KYC) | Date of birth, NID/Passport | Legal Obligations |
| Fraud Prevention | IP, Device & Betting Patterns | Legitimate Interest |
| Customer Service | Contact Information & Complaint History | Contractual Necessity |
| Personalized Offers & Promotions | Gaming preferences and activity | Consent |
| Legal Reporting | Transaction & Identity Information | Legal Obligations |
If you no longer wish to receive personalised offers or marketing communications, you can let us know through your account settings or by emailing support@399bet8.xyz. We will make the necessary changes within 7 business days.
399bet8 never sells your personal information to third parties. However, limited information may need to be shared with certain trusted partners to operate our services.
Important: 399bet8 never shares your password, full payment details, or NID number with any game provider or advertiser. Data sharing with third-party partners is governed by formal agreements, and those partners are required to uphold our privacy standards.
399bet8 uses the highest industry-standard technology to protect your data. Your security is ensured not just in words, but through real, concrete technical measures.
399bet8 staff are granted access only to the information required for their specific role. All staff sign confidentiality agreements and regularly participate in data protection training. In the event of a data breach, affected members will be notified within 72 hours.
399bet8 uses cookies and similar technologies to improve website functionality and personalise your experience. Cookies are small text files stored on your device.
When you first visit the site, a cookie preference notice will appear. You can choose which types of cookies to accept from there. Your preferences can be updated at any time through your account settings or browser settings.
399bet8 retains your data only for as long as necessary. Once the purpose has been fulfilled or you request deletion, your data will be removed within the set timeframe.
| Data Type | Retention Period | Reason |
|---|---|---|
| Core Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after the relationship ends | AML Compliance Requirements |
| Communication History | 3 Years | Customer Support & Dispute Resolution |
| Marketing Preferences | Until Consent Is Withdrawn | Consent-Based Processing |
| Website Logs | 12 Months | Security & Technical Analytics |
As a 399bet8 member, you have important rights over your personal information — rights we actively uphold.
Request Process: To submit any data rights request, email us at support@399bet8.xyz. We will respond within 30 days. You may be asked to verify your identity to ensure no one else can access your information.
399bet8 is strictly committed to protecting minors (under 18). We do not knowingly collect information from anyone under 18, nor do we allow them access to our services.
Age verification is in place during the registration process. If a minor creates an account using false information and this comes to our attention, the account will be immediately closed and all associated data deleted. Any deposited funds will be arranged to be returned to the family or guardian.
If you believe a minor is using 399bet8, please contact us immediately at support@399bet8.xyz. We will take prompt action while maintaining full confidentiality.
For any questions or concerns about this Privacy Policy, please reach out to 399bet8's data protection team. We can respond in both Bengali and English.
Upon receiving a privacy policy violation complaint, we will begin an investigation within 7 business days and provide a final resolution within 30 business days. If you are not satisfied with the outcome, you have the right to appeal to an international data protection authority.
This Privacy Policy was last updated in January 2026. Should any changes be made in the future, a notification will be sent to your registered email and the updated date will be shown on the site.
How 399bet8 Protects Your Privacy — At a Glance
Frequently asked questions about the Privacy Policy and platform use
Open an account with 399bet8 knowing your data is completely secure. Over 500,000 Bangladeshi members already trust us.